I was in need of your emergency service recently, and I called in and talked to Jackie.  She did an excellent job of explaining that my service agreement had expired, which was my fault, how I could renew it to save some money, and also where online to find a coupon to help out even more.  We have been customers for a few years now, and it’s people like Jackie that keep us coming back.  Hang on to her, because she certainly does an excellent job.  Our furnace is getting old, and we will definitely be calling you when it’s time to replace it!

Michael K.