Very pleased with office staff

by Chip | Aug 17, 2010 | Uncategorized

I wanted to let you know how pleased I was when talking to one of your office staff. Debbie was so nice, polite, and took great care of getting a technician out to my house in a timely manner. When someone does a great job, it’s important to let the boss know . . . Great job, Debbie!

Dave P.

Mowery Heating, Cooling & Plumbing

4.8

Based on 803 reviews

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Steve Davis

19:51 14 Sep 22

I’ve used Mowery for approx 30 years in 3 different homes. I’ve always been pleased. The technician that usually... comes, Clint, is outstanding. Friendly and thorough. I needed a new HVAC system. The sales representative, Gregg, was professional and explained all my options thoroughly. The installation team, Alec and Austin, we’re careful, respectful of my home, non-intrusive, and completed the job quicker than I expected. All in all a great experience. I recommend Mowery and their team without reservation!read more

Lyndsey Standish

14:01 23 Jun 22

I have used Mowery multiple times and have always been satisfied with their work. Dawson did an amazing job resolving a... plumbing issue on the same day I called to make an appointment. He was very knowledgeable and professional and I will continue to use Mowery in the future!Derek performed a tune up on my A/C and replaced a blower cap. He was very thorough, knowledgeable and professional. I have used Mowery for heating, cooling and plumbing multiple times and they have always done a great job!read more

Emily Babcock

20:22 21 May 22

Kirk was great! I got a calling telling me he was coming and where he was coming from. He listened to the issues we... were having and did a quick repair. He was very knowledgeable, and gave me good suggestions to the questions I had. We had Don out the last time, he was great as well. He was also very knowledgeable about our system and figured out our issue fast. I have have had a great experience each time I use Mowery and I highly recommend you use them in your own home. Thanks again Mowery!!!read more

Josh H

13:23 09 May 22

Hey Chip, wanted to let you know that Todd did a FANTASTIC job!! I love working with you guys and Todd did not... disappoint. Chris and Will also do not disappoint either, but since Todd was here today I wanted to make sure you knew. Todd was on time, professional, and even went as far as to dig out some hay that was at the bottom of my AC unit. Matt (plumber) was also here and he also did a fantastic job too!! Mowery goes above and beyond for good customer service and I really can't stress that enough. I love working with you guys and will continue to do so and will recommend you guys when people ask for an HVAC or plumbing company.read more

Elyse Harvey

18:51 11 Dec 21

I can not speak highly enough about Mowery! When our 16 year old furnace died in the winter and left us without heat... they brought us space heaters until they could install the new furnace a few days later. They were timely, efficient, and cleaned up afterwards. We then used them again a couple weeks later to fix a leaky bathroom faucet. Another job well done! Every single person we spoke to and worked with was helpful and kind. Quality company! We will use them whenever we can!read more

Jack Senesac

19:47 12 Nov 21

Kirk came out did my furnace maintenance. What a nice gentleman. You all do a fantastic job ill never go to anyone... else. Keep up the good work. You make my life safe.read more

D Gates

15:38 27 Oct 21

Just outstanding experience from scheduling to completing the work. Last year I had Mowery come out and service my gas... fireplaces and that day I switched to Mowery for my furnace and AC maintenance plan as well as they were so good to work with. Flash forward to this week (Oct 2021), had an issue with the ejector pump float switch, and called Mowery to do that as well as flush my tankless water heater. Front office was super quick on scheduling and Matt (plumber) came out and took care of my water heater maintenance and diagnosed my ejector pump issue. Gave me options, got the needed parts quickly and came back a day later and fixed the ejector pump issue. Kudos to both Matt, as well as Bruce in the parts dept and Mowery overall. They are now my go to for heating & cooling, plumbing and gas fireplace maintenance now. Very reasonably priced compared to competitors and great service. Highly recommend.read more

Jeremy Watkins

16:46 25 Oct 21

Great service and overall experience. Our new AC unit was install quickly and the guys arrived early. They even found a... small gas leak that they repaired quickly for no charge. I would high recommend Mowery to anyone that needs AC/Heating/Plumbingread more

Kathy Shields

16:03 22 Oct 21

I had a gentleman named Jacob out at the beginning of the week to check one of our sump pumps that wasn't working. It... had to be ordered and so he was back out this morning. He was so knowledgeable, friendly and professional. We live on a spring so we have 2 main pumps plus a back-up, which is the one he replaced. He was so nice explaining to me how everything worked and testing them all out. I am so thankful that I don't have to worry now about water in my basement again like we had last weekend with the heavy rain when the one pump failed. I would highly recommend Mowery and this technician/plumber Jacob B.read more

Tina Swarens

16:08 05 Oct 21

Matt and Marcus did a great job in replacing our home’s washer box. They also went ahead and hooked up our new washer... and took away our old washer. Matt patiently answered our questions in a professional manner. Can’t say enough good things about Mowery. They consistently provide great service. Their employees are the best! Thank you Matt and Marcus.read more

Geri Lynn

01:12 28 Aug 21

Excellent service. AC repair was done very timely and professionally. Next day it needed another visit as it wasn’t... working quite as it should. Both gentlemen who did the repairs were very professional, but Steve really went the extra mile and took time to give helpful information to me about vents and maintaining the air flow. I’m glad to have found a reliable company for any future home issues. Thanks.read more

Paul Cunningham

20:26 20 Aug 21

Craig and Cory did an amazing job getting our 16 year-old furnace & a/c units out of the home and installing the new... units carefully and professionally. We added an inline humidifier and better filtration cabinet, too. The two worked tirelessly, protecting our finished floors and stairs from damage and debris, and cleaned up after themselves. The salesman Jay did an amazing job of setting our expectations right and the installers did exactly as Jay said they would. This is a solid team. We have had a maimtenance agreement with Mowery for years, and will continue to do so. Thanks for the job well done.read more

Douglas Owens (Doug)

14:24 22 Jul 21

I had a problem with downstairs drain. The builders of the houses in our area used the wrong piping. So when they first... came to my house to fix the problem things didn't go well. From Barb who answers your phones to Mike Phillips who explained how to best fix said problem and gave price quote. And lets not forget the excellent plumber. John P, I might add was the best example of customer service, cleaned up, fixed problem. All with a smile and a thank you. Customer service at it's best. Customers do really matter. You have a great team Chip! Take good care of your team, Great job. I'm a customer for life. 14 dollars a month sign up peoples! Great program.read more

Nancy Dooley

11:55 30 Jun 21

I recently had a hot water recirculation system installed at my house. This made it possible for hot water to reach... all the faucets with hot water without waiting for in to get there. I love it!! But more importantly the service and attention to detail from Devon the technician was terrific. He was professional, polite , knowledgeable and stuck with the job until it was running perfectly. As always, everyone from the person who makes your appointment down to the technician that finishes the job, Mowery is a top notch company. I’ve been a customer for years and know they are # 1 ! Thanks so much Devon.read more

Michael Grassmyer

23:03 29 May 21

Mowery saved our bacon; I've never seen such a rapid response to an after hours emergency call. So the setting is... Saturday night on Memorial Day weekend. These issues always have to occur at the most inopportune times. I had just finished an early shower, and was preparing for a movie night. However when I went to turn off the shower the water kept flowing. I may not be a plumber, but I knew this was a problem. Thankfully I have a contract with Mowery so I gave them a call to explain the situation. Less than 30 minutes after the call a Mowery representative named Jacob arrived. He was immediately able to diagnose the issue and fix the problem. In addition he was very personable and friendly. He certainly saved our weekend, and we truly appreciate it.read more

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