Jay came to my home to provide options for the replacement of my ac system. Jay was very polite, professional and not pushy. We scheduled the install date and Jay went over all the details of what would occur. He reassured me that he was only a phone call away for anything. The install crew was on time and Jay was present with the crew and introduced them to me and again reminded me he was only a call away. The owner of the company, Chip, stopped by to introduce himself and thanked me for giving their company the opportunity to do business with me. I was very satisfied with the installation. The installers cleaned up the work area and left things in good order. The installer, Gary, explained things to me when they were finished and encouraged me to call for any concerns. Overall, even though it was an unwanted expense, the experience was a good one.