Our tech JD was on time, went right to work, encouraged me to follow him as he performed the service and explained everything he was doing. JD answered my questions as I followed him through the work. After the work was completed, JD asked if I would be interested in a service agreement, which I was, and he thoroughly explained my options. I chose the 1 year service for the HVAC and added the water heater and gas log cleaning. Thank you Mowery!