Jim G was out to my home to service my 13 year old air conditioner that was not cooling. Jim provided 2 different repair routes with the cost for each and then Jay W provided prices for equipment replacement. He did not push me to buy a more expensive unit than that was need. I decided to replace my equipment with a new energy efficient unit. Randy J and Jay V arrived on time and removed the old unit and replaced with new as well as making needed updates to the electrical outlet. They kept me up to date all through out the day as the installation progressed.