I would like to thank you for the wonderful service that I have received from Mowery for the past couple of years.  When I call for service, your staff is nice, prompt, reliable and professional.  Most of all, I have never had to call you back because my problem was not fixed right the first time!

Please thank your team for me.  I will definately refer your company when I can.  Your company is a real asset to our community.

                                                                                Denise M.

I am a brand new customer to Mowery, as of about 4 hours ago.  I called your overnight service, and Mike was sent to my house.  I had a pretty minor plumbing leak, but my house had no water.  Mike did a very nice job, and was very curteous.  He even signed me up for one of your service agreements.  Being in management, I’m sure you usually get the negative phone calls and complaints.  I just wanted to give praise where it was due.  Mike “gets it” about customer service and taking care of customers.  Keep up the good work!

                                                                                                Curt N.

I wanted to let you know how pleased I was when talking to one of your office staff.  Debbie was so nice, polite, and took great care of getting a technician out to my house in a timely manner.  When someone does a great job, it’s important to let the boss know . . .  Great job, Debbie!

                                                                                                              Dave P.

As you are aware, Mowery installed a new Furnace and AC Unit in our home in Avon in July 2009.  As with any major project, there were some “punch list” type issues with this new system.   Both Cindy and I have been very impressed with the level of customer support provided by your company.   Specifically, your Service Manager – Mike Puckett took a significant amount of time to work with us on our AC system this summer.  I want you to know that Mike does an outstanding job of representing your company and providing professional customer service.    Further, I was impressed that he took the time to arrange for a Lennox Representative to visit our home to review the system.  In addition, the Service Technician – Rob was at our house on several occasions to diagnose our AC issue.  I felt that he was very technically competent and really worked diligently to find the root cause of our issue.

Please express our appreciation for a job well done to your staff.    

Thank you,

                                                                               Scott S.

Last month I had a significant plumbing problem at a property that I own in Clayton.  I wanted to keep my business local and saw that your phone advertisement showed your business as listed with the Better Business Bureau.  How fortunate that I made that call.  I was told someone would be there that afternoon.  “Someone” was Mike K.  My plumbing problem was extensive.  Mike was very professional and patient in explaining all the repairs required.  Repairmen and service professionals often make me feel dumb.  Mike always spoke to me as an equal and happily answered all my questions.  The job required many hours, but everything was fixed to my satisfaction.  I will bring any future business to you due to Mike K.

                                                                                                    Randy D.

I work for a local car company, and had to go out and pick up a customer’s car that had broken down.  One of your employees, Jay W., got out and helped get the car out of the way.  He was unbelievably sweet and polite, and jumped right out to help.  I just wanted you to know that you have awesome employees, and I will definitely use Mowery in the future, just for the way he handled himself and the situation.  Please tell him thank you for me!

                                                                                             Evonne K.

My air conditioner went out on a Sunday, and we called Mowery out to our house.  Tom H came out and did a AAA+ wonderful job.  We were very well satisfied with his work, and your company, so give him a raise!!

                                                                                              Larry Y.

Mike K was at my house after hours for a plumbing emergency, and was so wonderful.  I was a mess and on a fixed income.  I was in tears worried about what it was going to cost to fix the problem.  Mike told me not to cry, and that we would figure out together what it was going to take to fix it.  He looked at the problem, and gave me an estimate that was well within my budget.  He was so considerate and nice, and even put up with my dog.  I was so happy with the service your company provided this morning!

                                                                                      Anonymous

You have a wonderful serviceman in Jay L., and you are lucky to have him as an employee.  He wore his booties in to our facitily, and was very helpful, informative, and knowledgeable.  He is a great guy!

                                                                                                                      Paul

I just wanted to let you know you have a fine technician in Jerry.  He worked his tail off in this heat to get my air conditioning unit up and running.  I am so very appreciative!

                                                                                                                        Richard A.